A rare positive development: click & collect

Argos has reported healthy sales growth as it successfully moves to click-and-collect online ordering. It has reported 2.7% like-for-like growth during the peak autumn period, with consumer electronics, notably tablet computers, selling well. The firm’s “check and reserve” ordering service grew its share of sales from 28% to 31% over the last four months. Orders placed online via mobiles and tablets more than doubled. Some 42% of Argos’ business is now done online.

Click-and-collect is as a rare positive development for the High Street. Some analysts have suggested that retailers should turn their shops into showrooms and distribution points for their online operations. Adrian Quine, director of the British Online Retailing Association, said: “The High Street is going to look a very different place in a year’s time… Retailers must realise that now the High Street is here to compliment their online operation and not the other way around.”